Terms and Conditions

1. Interpretation

Definitions:

• EQ-Consultancy Limited: Registered office at SuiteG04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR
• Products and/or Services: The coaching, programs, events, training, and consultancy provided by EQ-Consultancy Limited.
• Client: Individual or company purchasing Products and/or Services.
• Commencement Date: Date when EQ-Consultancy Limited starts providing Products and/or Services.
• Conditions: These Terms and Conditions, subject to amendments in accordance with Clause 14.
• Contract: Agreement between EQ-Consultancy Limited and the Client for the Products and/or Services, comprising the Order and these Conditions.
• Fees: Amount payable by the Client for the Products and/or Services, as per Clause 4.
• Order: Client’s order for Products and/or Services, set out in the Order Form.
• Order Form: EQ-Consultancy Limited’s form completed online, over the phone, or in person, detailing the Fees and incorporating these Terms and Conditions.
• Service: Grant of access to EQ-Consultancy Limited’s Products and/or Services.
• Privacy Policy: Found at www.rebeccapfox.com, detailing rights and obligations concerning data privacy.
• Authorised Affiliates: Affiliates of the Client authorized to use the Products and/or Services.
• Authorised Users: Users authorised by the Client to use the Products and/or Services in line with the Contract.
• Client Data: All data provided to EQ-Consultancy Limited by the Client or Authorised Users.
• Client Systems: Software and systems used by the Client, Authorised Affiliates, subcontractors, or Authorized Users connected to the Products and/or Services.
• Protected Data: Information and data as outlined in the Privacy Policy.

2. Basis of Contract

• The Contract constitutes the entire agreement. The Client acknowledges no reliance on representations outside this Contract.
• Descriptive materials on EQ-Consultancy Limited’s website or brochures are for illustrative purposes only and hold no contractual force.
• EQ-Consultancy Limited may change aspects of the Products and/or Services provided, changes do not impact the nature of the Products and/or Services.
• EQ-Consultancy Limited will use reasonable efforts to deliver the Products and/or Services with skill and care but provides no guarantees on outcomes.
• Dates for support provision are provisional and may change without liability.

3. Client’s Obligations

• Ensure accuracy of information, timely payment, compliance with all applicable laws, and restrict use to authorised purposes only.
• Indemnify EQ-Consultancy Limited against losses due to breach of Contract or failure to fulfill obligations.
• Prohibited activities include using any of Rebecca P. fox’s social media platforms for spamming, importing purchased leads, and transmitting unlawful or abusive content.
• Compliance with privacy and data protection laws is required.
• Punctuality and Attendance: Clients are obligated to attend all scheduled sessions on time. EQ-Consultancy Limited allows a grace period of up to 15 minutes from the scheduled start time. If the Client has not joined the session within this period, the session will be terminated and classified as a used session.
• Appropriate Attire and Environment: Clients must ensure they are dressed appropriately for sessions and are in an environment conducive to full engagement. The session space should be free from significant distractions to allow the Client to maximise the benefits of the session.

4. Fees and Payment

• Fees must be paid in full according to the Order or EQ-Consultancy Limited’s written confirmation.
• Non-payment of Fees can lead to suspension or termination of services.
• All payments are final, and outstanding balances will be pursued, including through third-party legal representation if necessary.
• EQ-Consultancy Limited is under no obligation to rearrange its schedule or adjust its diary to accommodate clients who wish to change their session. All session changes are subject to availability and must comply with the Call Cancellation Policy outlined in Clause 5
• Payment Requirement for Session Reservation: Unless payment has been received in full for services, EQ-Consultancy Limited is under no obligation to reserve the allocated time for sessions and services. Sessions will only be confirmed upon receipt of full payment or as per the agreed payment schedule.

4.2 Package Usage and Expiry: Packages are offered as follows:

• Packages of six sessions or less must be used within a six-month period from the date of purchase.
• Packages of 12 sessions or less must be used within a 12-month period from the date of purchase.
• Any sessions not used within the designated time frame will expire and will not be honoured. If the Client wishes to continue with any sessions after the expiry period, these sessions will be charged at the current rate.

5. Cooling Off Period and Call Cancellation Policy

• The Client has a limited period, referred to as the ‘cooling off period,’ during which they may change their mind and cancel their contract with EQ-Consultancy Limited.
• The cooling off period begins from the date of the order and continues for up to five days.
• The Client must provide written notice of cancellation to EQ-Consultancy Limited within the five-day cooling off period by emailing [email protected].
• If the Client exercises their right to cancel within the cooling off period, the Product and/or Services will be terminated and a refund issued minus the fees where applicable.
• All orders made outside of the five-day cooling off period are non-refundable. No refunds will be issued after the cooling off period has expired.
• To cancel a scheduled call, the Client must provide at least 24 hours’ notice to retain the credit for that call. If the Client cancels a call within less than 24 hours of the scheduled time, they will forfeit the credit for that call and will not be entitled to a replacement call unless it is paid for at the current rate.

6. Limitation of Liability

• EQ-Consultancy Limited is not liable for indirect or consequential loss. Total liability is capped at the Fees paid for the preceding month or one-twelfth of the annual Fees.
• In the event that Rebecca P. Fox, the owner of EQ-Consultancy Limited, is unable to deliver the agreed-upon services due to unforeseen circumstances, EQ-Consultancy Limited will issue a refund to the Client without delay. This refund will be calculated based on any unused sessions or services, with deductions for any sessions or services already delivered.

7. Non-Compete

• The Client agrees not to engage in any business activities that would compete with EQ-Consultancy Limited’s business.

8. Intellectual Property Rights

• EQ-Consultancy Limited retains ownership of all intellectual property related to the Products and/or Services.

9. Data and Information

• Protected Data remains the Client’s property. EQ-Consultancy Limited may take action to remove or suspend access to data suspected of breaching the Contract.

10. Confidentiality and Security of Data

• EQ-Consultancy Limited maintains confidentiality of Protected Data and limits disclosure to essential parties.
• Recorded sessions and notes for private clients are retained by EQ-Consultancy Limited for a maximum of 12 months. After this period, such records will be securely deleted unless required otherwise by law or agreed upon in writing with the Client.

11. Warranties

• EQ-Consultancy Limited disclaims warranties related to the Products and/or Services’ performance, completeness, or accuracy.
• EQ-Consultancy Limited also disclaims any warranty of merchantability or fitness for a particular purpose, including for any loss of data resulting from delays, non-deliveries, mis-deliveries, or interruptions to the Products and/or Services caused by EQ-Consultancy Limited’s negligence or the Client’s errors or omissions.
• Use of any information obtained via EQ-Consultancy Limited is at the Client’s own risk. EQ-Consultancy Limited makes no warranty, whether express or implied, as to the accuracy or quality of information obtained through its Products and/or Services.
• Client Responsibility for Implementation: Once services are delivered and advice is provided, it is the Client’s responsibility to implement the recommendations to achieve the best results from the Products and/or Services. EQ-Consultancy Limited does not guarantee outcomes and is not liable for any results not achieved due to a lack of implementation by the Client.

12. Assignment and Subcontracting

• The Client cannot assign or subcontract rights or obligations under the Contract without written consent from EQ-Consultancy Limited.

13. Waiver

• Waivers are valid only in writing and do not waive rights for subsequent breaches.
• Confidentiality and Non-Disclosure Agreements: If EQ-Consultancy Limited agrees to sign a confidentiality agreement or non-disclosure agreement (NDA) at the request of a Client, EQ-Consultancy Limited will adhere to all requirements of the agreement in compliance with UK laws and regulations, including any restrictions on disclosure, confidentiality, or communication as specified.

14. Variation

• Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract will only be binding when agreed in writing between EQ-Consultancy Limited and the Client.
•  EQ-Consultancy Limited respects that personal or professional situations may change, and we will make reasonable efforts to work with the Client in light of such changes after entering into a Contract. Clients are required to notify EQ-Consultancy Limited immediately of any changes that could impact our arrangements, allowing us to consider possible adjustments where feasible.

15. Applicable Law

• Should any disputes arise, they will be governed by the laws and legislation of England and Wales and will be subject to the exclusive jurisdiction of the English and Welsh courts.
• Each clause of the Conditions is distinct and severable; if any provision becomes invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected.

16. Client Confidentiality Agreement

• Confidential Access: The Products and/or Services are exclusively available to individuals who have registered for them. Clients agree not to share, disclose, or allow access to any part of the Products and/or Services to unauthorised individuals.
• Confidentiality of Session Content: To maintain a safe and supportive environment, the Client agrees to keep confidential all aspects of the sessions, including discussions, insights, and any materials or methods shared by EQ-Consultancy Limited.
• Prohibition on Disclosure: The Client will not publish, broadcast, disclose, or communicate to any third party the identity, likeness, or actual or paraphrased comments of anyone who participates, leads, assists, or is otherwise involved in the Products and/or Services. This includes any information shared by other clients or participants during group sessions, workshops, or related activities.
• EQ-Consultancy Limited’s Confidential Information: The Client acknowledges that all training materials, techniques, strategies, and resources provided as part of the Products and/or Services are proprietary to EQ-Consultancy Limited and are shared with the Client for personal or professional development only. The Client agrees not to copy, distribute, reproduce, or otherwise misuse EQ-Consultancy Limited’s intellectual property outside of their own use as permitted by the Contract.
• No Unauthorised Recording: Clients are prohibited from recording any sessions, group calls, or meetings without prior written consent from EQ-Consultancy Limited. Unauthorised recording, including audio, video, or screen captures, is strictly prohibited to protect the confidentiality and privacy of all parties involved.
• Potential Irreparable Harm: The Client recognises that any breach of confidentiality may cause EQ-Consultancy Limited and/or other clients irreparable and substantial harm, even though it may be difficult to ascertain the full monetary extent of the financial or reputational loss. In case of any breach, EQ-Consultancy Limited reserves the right to seek legal remedies as necessary to protect its interests and the interests of its clients.

17. Coaching Disclaimer

• Coaching is not a substitute for professional medical or mental health care, and the Client is responsible for personal well-being during coaching.

18. Complaints

• EQ-Consultancy Limited is committed to handling complaints fairly and transparently.
• If a Client has a complaint, they should email hello@rebeccapfox.com with the following information:
  • A clear description of the complaint and any relevant details.
  • The desired outcome or resolution the Client would like to achieve.
  • The Client’s full name and contact information.
• EQ-Consultancy Limited will review and respond to all complaints in a timely manner, working with the Client to seek a fair and satisfactory resolution where possible.

19. General Provisions

• EQ-Consultancy Limited reserves the right to make changes to dates, venues, programs, and staff if necessary.
• Misconduct by the Client may result in restricted access to services.