Terms and Conditions

Interpretation

Definitions:

EQ-Consultancy Limited: Registered office at SuiteG04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR

Products and/or Services: The coaching, programmes, events, training, and consultancy provided by EQ-Consultancy Limited.

Client: Individual or company purchasing Products and/or Services.

Commencement Date: Date when EQ-Consultancy Limited starts providing Products and/or Services.

Conditions: These Terms and Conditions, subject to amendments in accordance with UK Laws.

Contract: Agreement between EQ-Consultancy Limited and the Client for the Products and/or Services, comprising the Order and these Conditions.

Fees: Amount payable by the Client for the Products and/or Services.

Order: Client’s order for Products and/or Services, set out in the Order Form.

Order Form: EQ-Consultancy Limited’s form completed online, over the phone, or in person, detailing the Fees and incorporating these Terms and Conditions.

Service: Grant of access to EQ-Consultancy Limited’s Products and/or Services.

Privacy Policy: Found at www.rebeccapfox.com, detailing rights and obligations concerning data privacy.

Authorised Affiliates: Affiliates of the Client authorised to use the Products and/or Services.

Authorised Users: Users authorised by the Client to use the Products and/or Services in line with the Contract.

Client Data: All data provided to EQ-Consultancy Limited by the Client or Authorised Users.

Client Systems: Software and systems used by the Client, Authorised Affiliates, subcontractors, or Authorised Users connected to the Products and/or Services.

Protected Data: Information and data as outlined in the Privacy Policy.

1. Basis of Contract

The Contract constitutes the entire agreement. The Client acknowledges no reliance on representations outside this Contract.Descriptive materials on EQ-Consultancy Limited’s website or brochures are for illustrative purposes only and hold no contractual force.

EQ-Consultancy Limited may change aspects of the Products and/or Services provided, changes do not impact the nature of the Products and/or Services.EQ-Consultancy Limited will use reasonable efforts to deliver the Products and/or Services with skill and care but provides no guarantees on outcomes.

Dates for support provision are provisional and may change without liability.

2. Client’s Obligations

Ensure accuracy of information, timely payment, compliance with all applicable laws, and restrict use to authorised purposes only.Indemnify EQ-Consultancy Limited against losses due to breach of Contract or failure to fulfil obligations.

Prohibited activities include using any of Rebecca P. fox’s social media platforms for spamming, importing purchased leads, and transmitting unlawful or abusive content.

Compliance with privacy and data protection laws is required.

3. Punctuality and Attendance

Clients are required to attend all scheduled sessions on time and prepared.

EQ-Consultancy Limited operates a 15-minute grace period from the scheduled start time.
If the Client has not joined the session within this period, the session will be terminated, deemed completed, and classified as a used session.

Missed or late sessions will not be rescheduled, refunded, or credited, except where expressly required by law.

4. Appropriate Attire and Session Environment

Clients must ensure they are appropriately dressed and positioned in an environment conducive to full participation.

Sessions must take place in a private, quiet, and distraction-free space.
EQ-Consultancy Limited reserves the right to terminate or pause a session if the Client’s environment prevents effective engagement.

Sessions terminated for these reasons will be considered used sessions.

5. Fees and Payment

Payment is required in full at the time of booking, unless an alternative payment schedule has been agreed in writing by EQ-Consultancy Limited.

Sessions are not guaranteed and are only confirmed upon receipt of payment.
EQ-Consultancy Limited is under no obligation to reserve or hold session time until payment has been received.

Failure to make payment when due may result in the suspension or termination of services without notice.

All payments are final and non-refundable, except where statutory rights apply.

Any outstanding balances will be actively pursued and may be referred to third-party debt recovery agents or legal representatives.

EQ-Consultancy Limited is under no obligation to rearrange its schedule or diary to accommodate Clients who wish to change session times.

All session changes are subject to availability and must comply with the Call Cancellation Policy

6. Package Usage and Expiry:
Session packages are subject to the following usage limits:

Packages of six (6) sessions or fewer must be used within six (6) months from the date of purchase.

Packages of twelve (12) sessions or fewer must be used within twelve (12) months from the date of purchase.

Any sessions not used within the applicable time frame will expire automatically and will not be honoured.

Expired sessions cannot be reinstated, refunded, or transferred.

Any sessions booked after the expiry period will be charged at the current prevailing rate.

7. Cooling Off Period and Call Cancellation Policy

a) Cooling-Off Period

The Client is entitled to a five (5) day cooling-off period from the date of purchase.

To cancel within this period, the Client must provide written notice by emailing - [email protected].

Where cancellation occurs within the cooling-off period, a £50 administrative fee will be deducted from any refund, along with the value of any sessions, services, or digital materials already delivered.

All purchases made outside of the cooling-off period are non-refundable.

b) Call Cancellation Policy

Clients must provide a minimum of 24 hours’ notice to cancel or reschedule a scheduled call in order to retain the session credit.

Cancellations made with less than 24 hours’ notice, or failure to attend, will result in the session being forfeited with no replacement or refund.

Replacement sessions may only be booked by purchasing a new session at the current rate.

8. Limitation of Liability

EQ-Consultancy Limited shall not be liable for any indirect, incidental, or consequential losses, including loss of profits, opportunity, or emotional distress.

Total liability shall be limited to the fees paid by the Client in the preceding calendar month, or one-twelfth (1/12) of the annual fees paid, whichever is lower.

In the event that Rebecca P. Fox, owner of EQ-Consultancy Limited, is unable to deliver services due to unforeseen circumstances, EQ-Consultancy Limited will issue a pro-rata refund for any unused sessions or services.

9. Non-Compete

During the term of engagement and for a period of twelve (12) months following termination, the Client agrees not to:

Replicate, resell, or commercially exploit any proprietary materials, frameworks, or methodologies provided by EQ-Consultancy Limited.

Represent themselves as offering identical or substantially similar services derived from EQ-Consultancy Limited’s intellectual property.

The Client further agrees not to solicit or attempt to engage EQ-Consultancy Limited’s staff, contractors, or clients for competing services during this period.

10. Intellectual Property Rights

EQ-Consultancy Limited retains ownership of all intellectual property related to the Products and/or Services.

11. Data and Information

Protected Data remains the Client’s property. EQ-Consultancy Limited may take action to remove or suspend access to data suspected of breaching the Contract.

12. Confidentiality and Security of Data

EQ-Consultancy Limited maintains confidentiality of Protected Data and limits disclosure to essential parties.

Recorded sessions and notes for private clients are retained by EQ-Consultancy Limited for a maximum of 12 months. After this period, such records will be securely deleted unless required otherwise by law or agreed upon in writing with the Client.

13. Warranties

EQ-Consultancy Limited disclaims warranties related to the Products and/or Services’ performance, completeness, or accuracy.

EQ-Consultancy Limited also disclaims any warranty of merchantability or fitness for a particular purpose, including for any loss of data resulting from delays, non-deliveries, mis-deliveries, or interruptions to the Products and/or Services caused by EQ-Consultancy Limited’s negligence or the Client’s errors or omissions.

Use of any information obtained via EQ-Consultancy Limited is at the Client’s own risk.

EQ-Consultancy Limited makes no warranty, whether express or implied, as to the accuracy or quality of information obtained through its Products and/or Services.

14. Client Responsibility for Implementation: Once services are delivered and advice is provided, it is the Client’s responsibility to implement the recommendations to achieve the best results from the Products and/or Services. EQ-Consultancy Limited does not guarantee outcomes and is not liable for any results not achieved due to a lack of implementation by the Client.

15. Assignment and Subcontracting

The Client cannot assign or subcontract rights or obligations under the Contract without written consent from EQ-Consultancy Limited.

16. Waiver

Waivers are valid only in writing and do not waive rights for subsequent breaches.

Confidentiality and Non-Disclosure Agreements:If EQ-Consultancy Limited agrees to sign a confidentiality agreement or non-disclosure agreement (NDA) at the request of a Client, EQ-Consultancy Limited will adhere to all requirements of the agreement in compliance with UK laws and regulations, including any restrictions on disclosure, confidentiality, or communication as specified.

17. Variation

Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract will only be binding when agreed in writing between EQ-Consultancy Limited and the Client.

EQ-Consultancy Limited respects that personal or professional situations may change, and we will make reasonable efforts to work with the Client in light of such changes after entering into a Contract.

Clients are required to notify EQ-Consultancy Limited immediately of any changes that could impact our arrangements, allowing us to consider possible adjustments where feasible.

18. Applicable Law

Should any disputes arise, they will be governed by the laws and legislation of England and Wales and will be subject to the exclusive jurisdiction of the English and Welsh courts.

Each clause of the Conditions is distinct and severable; if any provision becomes invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected.

19. Client Confidentiality Agreement

a) Confidential Access: The Products and/or Services are exclusively available to individuals who have registered for them. Clients agree not to share, disclose, or allow access to any part of the Products and/or Services to unauthorised individuals.

b) Confidentiality, Call Recording, and Data Protection: To maintain a safe and supportive environment, the Client agrees to keep confidential all aspects of the sessions, including discussions, insights, and any materials, frameworks, methodologies, or intellectual property shared by EQ-Consultancy Limited.

Sessions may be recorded solely at the Client’s request and direction. Recording will only take place where the Client has provided explicit consent. The Client may request at any time that sessions are not recorded, and such a request will be respected without prejudice.

Any session recordings remain the intellectual property of EQ-Consultancy Limited, unless otherwise agreed in writing. Where recordings are provided to the Client, they are supplied for the Client’s personal, private use only.

Recordings must not be shared, published, distributed, reproduced, edited, or used for any commercial, legal, or public purpose without the prior written consent of EQ-Consultancy Limited.

EQ-Consultancy Limited processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data, including session notes and recordings where applicable, will be stored securely and accessed only where necessary for the delivery of services.

The Client acknowledges that recordings and session data will be retained only for as long as is necessary to fulfil the purpose for which they were collected, or as required by law. The Client may request access to, correction of, or deletion of their personal data in accordance with their statutory rights under UK GDPR.

c) Prohibition on Disclosure: The Client will not publish, broadcast, disclose, or communicate to any third party the identity, likeness, or actual or paraphrased comments of anyone who participates, leads, assists, or is otherwise involved in the Products and/or Services. This includes any information shared by other clients or participants during group sessions, workshops, or related activities.

19. EQ-Consultancy Limited’s Confidential Information: The Client acknowledges that all training materials, techniques, strategies, and resources provided as part of the Products and/or Services are proprietary to EQ-Consultancy Limited and are shared with the Client for personal or professional development only. The Client agrees not to copy, distribute, reproduce, or otherwise misuse EQ-Consultancy Limited’s intellectual property outside of their own use as permitted by the Contract.

20. No Unauthorised Recording: Clients are prohibited from recording any sessions, group calls, or meetings without prior written consent from EQ-Consultancy Limited. Unauthorised recording, including audio, video, or screen captures, is strictly prohibited to protect the confidentiality and privacy of all parties involved.

21. Potential Irreparable Harm: The Client recognises that any breach of confidentiality may cause EQ-Consultancy Limited and/or other clients irreparable and substantial harm, even though it may be difficult to ascertain the full monetary extent of the financial or reputational loss. In case of any breach, EQ-Consultancy Limited reserves the right to seek legal remedies as necessary to protect its interests and the interests of its clients.

22. Coaching Disclaimer

Coaching is not a substitute for professional medical or mental health care, and the Client is responsible for personal well-being during coaching.

23. General Provisions

EQ-Consultancy Limited reserves the right to make changes to dates, venues, programmes, and staff if necessary.

Misconduct by the Client may result in restricted access to services.

Complaints

EQ-Consultancy Limited is committed to handling complaints fairly and transparently.If a Client has a complaint, they should email [email protected] with the following information:A clear description of the complaint and any relevant details.The desired outcome or resolution the Client would like to achieve.The Client’s full name and contact information.EQ-Consultancy Limited will review and respond to all complaints in a timely manner, working with the Client to seek a fair and satisfactory resolution where possible.