TERMS AND CONDITIONS

The services offered by EQ-Consultancy Limited are services that may incorporate reflective and emotionally-supportive approaches, but they are not a substitute for professional medical advice, psychiatric care, or crisis intervention. If you are experiencing a mental health crisis, thoughts of self-harm, or a medical emergency, please contact your GP, NHS 111, the Samaritans (116 123), or emergency services (999) immediately.

Key points to be aware of: You have a 14-day cooling-off period from the date of purchase during which you may cancel. Session packages have expiry dates. Sessions not attended without 24 hours' notice will be forfeited. Full details are set out below.

1. Definitions and Interpretation

In these Terms and Conditions, the following definitions apply:

"We", "us", "our", "EQ-Consultancy": EQ-Consultancy Limited, a company registered in England and Wales, whose registered office is at Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR.

"You", "your", "the Client": the individual consumer purchasing the Services.

"Services": the coaching sessions, programmes, packages, events, workshops, and related materials provided by EQ-Consultancy, as described in the Order Form and on our website.

"Order Form": the form (completed online, by email, over the phone, or in person) in which you confirm the Services you wish to purchase and the Fees payable.

"Contract": the agreement between you and us for the provision of the Services, comprising the Order Form, these Terms and Conditions, and our Privacy Policy.

"Fees": the amount payable for the Services as set out in the Order Form.

"Commencement Date": the date on which we begin providing the Services to you.

"Privacy Policy": our privacy policy, available at www.rebeccapfox.com, which explains how we handle your personal data.

"Session": a scheduled coaching appointment forming part of the Services.

"Cooling-Off Period": the 14-day period described in clause 7.

References to "writing" or "written" include email. Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa.

2. Basis of the Contract

2.1 The Contract between you and us is formed when we confirm your Order in writing (or when you complete payment, whichever is earlier). The Contract consists of the Order Form, these Terms and Conditions, and our Privacy Policy.

2.2 These Terms and Conditions apply to the Contract to the exclusion of any other terms you may seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

2.3 Descriptive materials on our website, social media, marketing emails, or brochures are illustrative only. They form part of our invitation to you to enter into a Contract but do not constitute contractual promises about specific outcomes.

2.4 We may make reasonable changes to the Services from time to time, provided such changes do not materially affect the nature or quality of the Services you have purchased.

2.5 We will provide the Services with reasonable care and skill, as required by section 49 of the Consumer Rights Act 2015. However, because coaching outcomes depend substantially on your own engagement and implementation, we do not guarantee any particular result.

3. Your Obligations

3.1 You agree to:

provide accurate and complete information to us when booking and during the Services; pay the Fees at the time of booking; attend scheduled Sessions on time and appropriately prepared; engage with the Services in good faith; notify us promptly of any change in your circumstances that may affect the Services or your ability to participate safely; comply with all applicable laws when using the Services.

3.2 You must not:

share, resell, or distribute any part of the Services, materials, recordings, or content provided to you;

use the Services, or any communication platform connected with them, to transmit unlawful, harassing, defamatory, or abusive content; use our social media platforms or contact lists for spam, unsolicited marketing, or importing of purchased leads; record any Session without our prior written consent (see clause 12).

3.3 If you breach clause 3.2, we reserve the right to suspend or terminate the Services without refund, without prejudice to any other rights or remedies available to us.

4. Session Attendance and Environment

4.1 Punctuality

You are expected to join each Session on time. If you have not joined within 15 minutes of the scheduled start time, the Session will be deemed terminated and will count as a used Session. The time lost will not be rescheduled or refunded.

4.2 Environment

Sessions must take place in a private, quiet, distraction-free space where you can fully participate. You should be appropriately dressed and positioned (e.g. not driving, not in a public place where confidentiality cannot be maintained).

We reserve the right to pause or terminate a Session if your environment prevents safe or effective engagement. Where a Session is terminated for this reason, it will be treated as a used Session. We will, however, use reasonable efforts to contact you first to see whether the issue can be resolved.

5. Fees and Payment

5.1 Fees are as set out in the Order Form and are payable in full at the time of booking, unless we have agreed an alternative payment schedule with you in writing.

5.2 Sessions are confirmed only once payment (or the agreed instalment) has been received. We are not obliged to reserve Session times in advance of payment.

5.3 If any payment is not made by its due date, we may suspend the Services on reasonable notice to you until payment is received. Persistent non-payment may result in termination of the Contract.

5.4 Outstanding balances may be referred to a third-party debt recovery agent or legal representative. You agree to pay our reasonable costs of recovery to the extent permitted by law.

5.5 All Fees are non-refundable save as expressly set out in these Terms and Conditions or as required by law (including your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013).

6. Session Packages and Expiry

6.1 Where you purchase a package of Sessions, the following expiry periods apply from the date of purchase:

- Packages of up to six (6) Sessions: must be used within six (6) months;

- Packages of seven (7) to twelve (12) Sessions: must be used within twelve (12) months;

6.2 Sessions not used within the applicable period will expire and will not be refunded or credited.

6.3 We recognise that personal circumstances can change. If you are unable to use your Sessions within the expiry period due to illness, bereavement, or other significant personal circumstances, please contact us in writing before your package expires. We will consider reasonable requests for an extension on a case-by-case basis. Any extension is granted at our discretion.

6.4 Sessions booked after expiry will be charged at our then-current rate.

7. Cooling-Off, Cancellation and Rescheduling

7.1 Your 14-Day Cooling-Off Right

You have the right to cancel this Contract within 14 days without giving any reason. This right applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Cooling-Off Period ends 14 days from the day after the Contract is formed (i.e. after we confirm your booking)

To exercise your cooling-off right, you must inform us of your decision to cancel by a clear written statement sent by email to [email protected].

7.2 Effect of Cancellation During the Cooling-Off Period

If you cancel within the Cooling-Off Period, we will refund all Fees received from you, using the same means of payment you used, within 14 days of receiving your cancellation notice. If you have asked us to begin providing the Services during the Cooling-Off Period (for example, by booking a Session that takes place within the 14 days), you acknowledge that: you expressly consent to the Services beginning within the Cooling-Off Period; if you then cancel within the Cooling-Off Period, you will be charged for the Services actually supplied up to the point of cancellation (proportionate to the total Fees); Once the Services have been fully performed within the Cooling-Off Period with your consent, you lose the right to cancel. This clause reflects regulation 36 of the Consumer Contracts Regulations 2013.

7.3 Cancellation or Rescheduling of Individual Sessions

Outside the Cooling-Off Period, the following applies to individual Sessions:

Rescheduling a Session requires at least 24 hours' notice before the scheduled Session time. Rescheduled Sessions are subject to availability.

If you cancel or miss a Session with less than 24 hours' notice, the Session will be forfeited and no refund or credit will be given. We are not obliged to rearrange our schedule to accommodate rescheduling requests.

7.4 Cancellation by Us

If we need to cancel or reschedule a Session (for example, due to illness or unforeseen circumstances), we will give you as much notice as reasonably possible and offer you an alternative time. If we are unable to deliver the Services in full due to circumstances affecting us, you will receive a pro-rata refund of Fees for any Sessions not delivered.

8. Our Liability to You

8.1 Nothing in these Terms and Conditions limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights under the Consumer Rights Act 2015; or (d) any other liability which cannot lawfully be limited or excluded.

8.2 Subject to clause 8.1, our total liability to you arising under or in connection with the Contract (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall not exceed the total Fees you have paid to us under the Contract in the 12 months preceding the event giving rise to the claim.

8.3 Subject to clause 8.1, we shall not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.

8.4 We are not liable for any results, or lack of results, that depend on your own actions, implementation, or external factors outside our control.

9. Intellectual Property

9.1 All intellectual property rights in the Services, including methodologies, frameworks, workbooks, slides, written materials, audio recordings, and any other content provided to you, belong to us (or our licensors).

9.2 We grant you a personal, non-exclusive, non-transferable licence to use the materials we provide solely for your own personal development. This licence ends when the Contract ends.

9.3 You must not: copy, reproduce, republish, or distribute our materials; resell, sublicense, or commercially exploit our materials; present our methodologies or frameworks as your own, or deliver substantially similar services derived from our intellectual property.

9.4 The restrictions in clause 9.3 continue to apply after the Contract ends.

10. Confidentiality

10.1 We treat the content of your Sessions as confidential. We will not disclose information you share with us in Sessions except: with your consent; where required by law or court order; where we reasonably believe that disclosure is necessary to protect you or another person from a risk of serious harm; to our professional advisers (e.g. our own supervisor, lawyers, or accountants), who are themselves bound by confidentiality.

10.2 You agree to keep confidential:

any proprietary materials, frameworks, or methodologies we share with you; any information about other participants you become aware of in group sessions, workshops, or events.

11. Data Protection

11.1 We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy.

11.2 Our Privacy Policy (available at www.rebeccapfox.com) explains: what personal data we collect; the lawful bases on which we process it; how long we retain it; your rights (including access, correction, erasure, portability, and objection); and how to contact us or the Information Commissioner's Office with any concerns.

11.3 Session notes and any recordings (where made with consent under clause 12) will be stored securely and retained for no longer than 12 months after the end of the Contract, unless a longer period is required by law or agreed with you in writing.

11.4 If you are located outside the United Kingdom, by entering into this Contract you acknowledge that your personal data will be processed in the UK and may be transferred to or from other jurisdictions. Where personal data is transferred internationally, we use appropriate safeguards as required by UK GDPR.

12. Recording of Sessions

12.1 Sessions will only be recorded if you expressly request and consent to recording. You may withdraw that consent at any time.

12.2 Recordings remain our intellectual property. Where we provide a recording to you, it is for your personal, private use only. You must not share, publish, distribute, reproduce, edit, or use recordings for any commercial, legal, or public purpose without our prior written consent.

12.3 You must not record any Session, whether by audio, video, screen capture, or other means, without our prior written consent. Unauthorised recording is a breach of these Terms and may be dealt with under clauses 3.3 and 13.

13. Termination and Suspension

13.1 We may suspend or terminate the Contract immediately if: you materially breach these Terms and Conditions and, where the breach is capable of being remedied, fail to remedy it within 14 days of our written request;

you engage in abusive, threatening, or inappropriate conduct towards us or our staff; we reasonably believe that continuing to provide the Services is unsafe or unsuitable for you (in which case we will, where possible, signpost you to appropriate alternative support).

13.2 Where we terminate under clause 13.1 for conduct reasons, we may decline to refund Fees for Sessions already delivered or forfeited.

13.3 You may terminate the Contract at any time by written notice. Refunds (if any) will be calculated in accordance with your statutory rights and these Terms.

14. Complaints and Dispute Resolution

14.1 We aim to deliver a high standard of service. If you are unhappy with any aspect of the Services, please contact us as soon as possible at [email protected], including: A clear description of the issue; the outcome you are seeking; your name and contact details.

14.2 We will acknowledge your complaint within 5 working days and aim to respond substantively within 20 working days.

14.3 If we cannot resolve the matter between us, you may wish to use an Alternative Dispute Resolution (ADR) provider. If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform.

14.4 Nothing in this clause affects your right to bring court proceedings.

15. Events Outside Our Control (Force Majeure)

15.1 We are not liable for any failure or delay in performing the Services caused by events outside our reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, fire, flood, pandemic or epidemic, government action, or failure of telecommunications or internet services.

15.2 Where such an event materially affects the Services, we will use reasonable efforts to reschedule. If the event prevents the Services from being delivered for a continuous period exceeding 60 days, either party may terminate the Contract by written notice, and we will refund any Fees paid for Services not yet delivered.

16. Changes

16.1 We may update these Terms and Conditions from time to time. The version that applies to your Contract is the version in force at the date of your Order, unless we agree a change with you in writing.

16.2 We recognise that personal or professional circumstances can change. If your circumstances change in a way that affects your ability to engage with the Services, please let us know promptly so we can discuss reasonable adjustments where feasible.

17. General

17.1

Entire agreement: the Contract (Order Form, these Terms, Privacy Policy) is the entire agreement between us and supersedes any prior discussions or representations, save for fraudulent misrepresentation.

Assignment: you may not assign or transfer your rights under the Contract without our written consent. We may assign or transfer our rights and obligations to a successor business.

Waiver: failure or delay by either party to enforce any right is not a waiver of that right.

Severability: if any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Third-party rights: no one other than you and us has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

Notices: any formal notice must be sent to [email protected] (to us) or the email address you provided in the Order Form (to you). Notices are deemed received on the next working day after sending.

18. Governing Law and Jurisdiction

18.1 The Contract and any dispute or claim arising out of or in connection with it are governed by the laws of England and Wales.

18.2 The courts of England and Wales have non-exclusive jurisdiction. This does not deprive you of any mandatory protection of the law of the country in which you habitually reside if you are a consumer based outside England and Wales.